Returns and Exchange

We are happy to offer FREE exchanges and reverse pick-ups within India!

Eligibility for Return/Exchange:

The product must be unused

Product must be in the original packaging with the receipt

Product must be returned within 7 days from the date of receipt

If the purchase is from a retail store or 3rd party other than MyMy!, then the inquiry must be done directly with the retailer or 3rd party.

RETURNS

For the article purchased on MRP, we offer refund to your bank account excluding shipping and COD charges.

No return policy on article purchased on discounted price/sale article. Only exchanges can be done.

Please write to us your account details along with order details to our:
Mail – info@mymyfootwear.co.in 
what’s app contact - +91-6391021946

PROCEDURE

- Please pack MyMy! Footwear in the original packaging received with your name and details.

- Courier it to our warehouse address – MyMy Footwear, Plot No.76/8 123/768  Factory Area, Fazalganj, Kanpur- 208012.

-Your amount will be transferred to your bank account within 10-15 days of the product in our warehouse.


EXCHANGE

The footwear can be exchanged for another style of the same value.

If any exchange is of the lower price, the balance amount will be emailed to you in the form of a credit note.

Product must be exchanged within 7 days from the date of receipt

Your exchange product will be dispatched within 5-7 days after we receive the package in our warehouse.

Note:
We do not facilitate second-time exchanges or reverse pick-ups for an order.
Pairs bought on SALE price will only be exchanged, not returned


How to use a MyMy! Credit Note:

  • MyMy! Credit Note can be applied on our website at the checkout page.
  • On the checkout page, you have to apply the credit note code in the 'DISCOUNT CODE' section and click on 'APPLY'
  • The discount code will automatically be reflected and the amount will be deducted from the payable amount.
  • The validity of the credit note is 12 months.
  • Credit note does not include the shipping fee paid during placing the order.
  • For any issues in using the credit note code, you can contact our customer service team via call or WhatsApp us on +91 6391021946, alternatively can send an email to info@mymyfootwear.co.in
  • Should your call go unanswered, rest assured that you will receive a call back within 48 hours.

    Note: We do not provide exchange or credit notes on any free products.

CANCELLATION POLICY 

For all CASH ON DELIVERY orders purchased online, cancellations must be made within 24 hours of placing the order. Any cancellations for PREPAID orders will be issued with a credit note.