What types of footwear do you offer?

We offer a wide range of women's fashion footwear, including sandals, heels, flats, boots, sneakers, and more. Our collection features various styles and designs to suit any occasion, from casual wear to formal events.

How do I choose the right size?

To ensure the perfect fit, we recommend referring to our size chart available on each product page. If you’re between sizes, we suggest selecting the larger size for a more comfortable fit. For more specific sizing questions, please contact our customer support team.

What materials are your shoes made of?

Our footwear is crafted from high-quality materials including genuine leather, synthetic fabrics, suede, and more. Each product description includes detailed information about the materials used, so you can make an informed choice.

How do I care for my shoes?

Care instructions vary depending on the material of your shoes. For general care, we recommend cleaning them regularly and storing them in a cool, dry place. For more assistance, please contact our customer support team.

Can I return or exchange my purchase?

Yes, we offer a return and exchange policy. Items can be returned or exchanged within 7 days of receipt, provided they are in their original condition with tags and packaging intact. Please review our Returns & Exchanges page for complete details and instructions.

How do I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order’s status through our website or directly through the carrier’s tracking system.

What payment methods do you accept?

We accept various payment methods including credit/debit cards (Visa, MasterCard, American Express), digital wallets (UPI, PayPal, PayTM), and bank transfers.

Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping fees and delivery times vary depending on the destination. For a list of countries, we ship to and shipping rates, please contact our customer support team for more assistance.

How can I contact customer support?

You can reach our customer support team via email at info@mymyfootwear.co.in, by phone at +91 6391 021 946. Our team is available from 9 am to 6 pm to assist you with any questions or concerns.

 

Are there any promotions or discounts available?

We occasionally offer promotions and discounts on our footwear collection. To stay updated on our latest offers, subscribe to our newsletter or follow us on social media. You can also check our website’s Promotions page for current deals.

Can I modify or cancel my order after placing it?

Once an order is placed, it is processed quickly to ensure timely delivery. Therefore, modifications or cancellations may not always be possible. If you need to make a change or cancel your order, please contact our customer support team as soon as possible.

Do you have a physical store?

Currently, we operate exclusively online. This allows us to offer a wide range of styles and sizes without the constraints of a physical location. If you have any questions or need assistance, our online customer support is here to help.

How can I provide feedback or leave a review?

We welcome your feedback! You can leave reviews on our product pages or contact us directly with your comments and suggestions. Your input helps us improve our products and services.

How durable are your shoes?
Our footwear is crafted with high-quality materials and designed for durability. We use premium material, sturdy soles, and reliable stitching to ensure longevity. Proper care and maintenance will help extend the lifespan of your shoes.

Do you offer any warranty on your footwear?
We do not offer a formal warranty, but we stand by the quality of our products. If you encounter any manufacturing defects or issues with your footwear, please contact our customer support team within 7 days of receipt. We will assist with returns or exchanges as needed.

How can I extend the life of my shoes?
To extend the life of your shoes, we recommend regular cleaning based on the material, avoiding excessive moisture, and storing them in a cool, dry place. For specific cleaning tips, you may contact our customer support team for personalized advice based on the material of your footwear.

What is your policy on defective items?
If you receive a defective item, please contact our customer support team immediately. We will arrange for a return or exchange at no additional cost. Please provide detailed information and photos of the defect to help us resolve the issue promptly.