Know Your Account
Do I have to register to checkout on MY MY?
No, you can checkout as a guest. However, for your convenience and to avail future discounts we recommend that you register an account.
How do I reset my password?
To reset your password, please click on “Forgot my Password” option available in Sign in/Register page. A link to set new password will be mailed to your registered Email ID.
How to get in touch with you?
We are available to assist you from 10am till 10pm, throughout the week. You can reach out to us at 6391021946 or email us at firstname.lastname@example.org for any queries, requests, complaints or just to say Hi!
Is my personal info secure?
It is absolutely secure, don’t you worry! We ensure that the data you have entered is strictly confidential. It’ll just help us understand you better so that we can provide you better services in the future. To edit your personal info, you can visit “My Account” to make the changes you want.
How long will the delivery take?
It’s really quick! Although we want to hand you the product within a minute, depending upon your address, the delivery time might vary between 4 – 10 working days. That still won’t stop us from trying to get you your order faster.
On each product’s display page, you can enter your location’s pin code to check when you can expect to receive the delivery.
Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes. You will have to pardon us for such occurrences. We advise you to check your emails and SMS for any such updates.
How can I track my order?
You can start tracking your order as soon as it has been shipped out. All you need to do is click on the link in the email sent to you after the order is placed and track the journey of your item in real time!
Alternatively, you can also login to www.mymy.co.in and visit the ‘My Account’ section to know your order status.
How much will the shipping cost me?
The amount that you have to pay for shipping is reflected once you are about to place your order and you input your pin code and select the mode of delivery.
What should I do if I miss my delivery?
We understand that you can’t wait at home (or office – whatever your delivery address is) right from the time you’ve placed the order till it’s delivered to you. We will make two attempts to deliver the order to you; each attempt on a consecutive day.
So, in case you’ve missed the order delivery-
First thing to do: Don’t Worry!
Second thing to do: Give us a call on 6391021946 or write to us at email@example.com and we shall take care of it.
Can I change my delivery address or mobile number?
Unfortunately, that is not possible at the moment, since the system would have already passed the mobile number and address to our warehouse to pack and ship your product.
That being said, we never say never! You can always cancel the order before it has been packed and can place a new order. Don’t worry, there are no cancellation charges.
Do you deliver everywhere in India?
That’s the big dream and we’re sure we’ll achieve it soon! We strive to deliver to all the pin codes of India. At the time of shopping, please check if your pin code is covered by our Logistics Partner. If not, we would request you to provide an alternate shipping address.
Are your products genuine?
You bet! We make sure that our products are 100% Genuine. Along with that, we take each product through a multiple-point quality check before shipping it out to you. That’s the last thing you need to worry about! ☺
Can I cancel my order?
Yes! Cancellation is possible only before the product has been packed. As soon as the cancellation is done, we will refund the entire amount paid for the order.
Steps to cancel the order?
You can cancel your order by logging in to MY MY with your User ID and Password.
Once you log in
1. Look to the top right corner of your screen
2. Click on My Account
3. On the next page that pops up, you’ll be able to see details of all your orders
4. Locate the “Cancel” button and click on it
5. Voila! The order has been cancelled
How long will it take to receive my refund after cancellation?
As soon as your order gets cancelled, we will initiate a refund, which can take 5 to 7 business days to reflect in your account.
How can I return a product?
You can return a product at MY MY by logging in with your credentials and by visiting the My Account section. Click on Return Item and follow the steps mentioned to obtain the Return ID. Once the Return ID gets generated,
For returning products, please pack the following into a sealed bag:
1. The returned product
2. The price-tags
3. A piece of paper with the Order ID and Return ID written on it.
From the time the Return ID is generated, we shall keep you posted on the date the refund towards your returned product would be initiated.
If we are picking up the product, we will do so within 3 Business Days.
If you’re shipping the product to us, your refund should get initiated within 1 Business Day from the moment we receive the returned product at our Warehouse.
My area is not serviceable for return, how do I return the product?
We strive to service all pin codes in India for forward and reverse delivery. But don’t worry, even if your pin code is not serviceable, you can still return the product by following the steps given below:
1. Within 15 days from the date of delivery, please ensure that the Return ID is generated. We will request you to self- ship this item.
2. Please send us the following items in a sealed bag:
b. Brand Labels and Tags
c. Price Tags/Shoe box
d. Return ID and Order ID written on a piece of paper
3. Please courier the item to our Returns Address:
Returns Manager – MY MY
123/768, 76-A/8, Fazalganj,
Kanpur- 208012, INDIA. +91-6391021946
4. Notify us about the courier name and tracking number as soon as you have dispatched it. We want to keep an eye on it too!
5. Give us one business day after receiving the product, to perform a quality check, post that we will process your refund.
Along with the amount you paid for the product, we will also refund an additional Rs.70/ to your MY MY account. It’s our way of saying “Thanks for taking the trouble!”
Where will I be refunded the amount if I return a product?
We promise to refund the entire amount paid for the product, including any taxes that were paid – no strings attached!
The mode of refund depends on the mode of payment for the order.
|MODE OF PAYMENT||MODE OF REFUND|
|Credit Card||Refund to Credit Card Account|
|Debit Card||Refund to Debit Card Account|
|Net-Banking||Refund to Bank Account|
|Existing Account-Credit||Refund as Account-Credit|
|Cash on Delivery||Refund as Account-Credit|